Engaging in online community outreach is more than just putting up a Web site; it involves planning and acting strategically, finding and posting to appropriate Internet discussion groups, sending e-mails directly to current and potential customers, perhaps even starting your agency's own online community of volunteers, supporters and others. Online outreach must be proactive, interactive and ongoing. It needs to be nutured and fully supported, just as with all your offline interactions (dire...read more
Engaging in online community outreach is more than just putting up a Web site; it involves planning and acting strategically, finding and posting to appropriate Internet discussion groups, sending e-mails directly to current and potential customers, perhaps even starting your agency's own online community of volunteers, supporters and others. Online outreach must be proactive, interactive and ongoing. It needs to be nutured and fully supported, just as with all your offline interactions (direct mail, phone support, onsite presentations, etc.). And it MUST be MISSION-BASED.