Recently, I observed the presidencial and parliamentary elections on 18 February 2016 in Uganda. This was the first election to be held using the Biometric Voter Registration (BVR) system. The first lesson I learnt was that BVR and the use of ICTs is not a silver bullet to all electoral challenges. Whilst the BVR machines worked well there were a number of shortcomings, in particular the electoral environment whereby the opposition leaders were intimidated and arrested, mistrust of the Election Management Body (EMB) by the stakeholders, late delivery of election materials to some polling centers on election day, amongst others.

Biometric identification is where a voter offers a fingerprint (for example) and the device will look up all the biometric data it contains to see if there is a match (a 1:N match, where N is the number of records in the database). The question being asked is 'Who is this person?" Biometric verification, on the other hand, asks the question "Is this person who they say they are?" So, for example, the voter's ID number is entered, then a fingerprint, and the system matches the offered fingerprint against just one, a 1:1 match.

Eight candidates were contesting for the presidency, including the incumbent Yoweri Museveni, and one of them was a female. The parliamentary elections were for 413 seats in the National Parliament; out of this 238 members are elected by universal suffrage, the remainder represent special groups like women, youth, persons living with disabilities, army, among others. There were 29 political parties contesting in the 2016 elections and several independent candidates.

The newly introduced system uses human body characteristics to confirm a person's identity. It was aimed to improve inclusiveness and accuracy of the voter register (VR). Uganda's electoral commission compiled a new voter register for the 2016 general elections by extracting data on voting age citizens from the Ministry of Internal Affairs under the National Identification Register (NIR). This was a National Security Information System (National ID) project. There were complaints that these new developments were not communicated on time to key electoral stakeholders such as political parties, CSOs and media. As a result there was no consensus if it was the best way to go. However the final voters’ roll contained 15.277 million voters, extracted from the NIR database of about 16.46 million citizens aged 16 years and above at the time of registration in 2014.

Some of the observers hailed the extraction of the voter register from the National Identification Register as a cost-effective practical model. This process was wholly funded by the government of Uganda. It was reported that donors had pulled out of the biometric technology procurement after failing to agree with the Electoral Commission (EC) on the sourcing of suppliers.

However, inadequate stakeholders’ consultations led to insufficient information and voter education regarding the new system and the relationship between registering for the national I.D and voter registration. As a result political parties complained that they were disadvantaged as they did not mobilise their supporters to register as voters.

The cut-off date of 11 May 2015 for inclusion in the voters' roll also disenfranchised potential voters who turned 18 years between May 2015 and 18 February 2016. In my view the cut-off date could have been brought forward to a few months before the 2016 elections.

All presidential candidates were given soft and hard copies of the voter registers. These were also used at polling station by party agents to mark and keep a record of who and how many people voted. In addition the National Voters’ Register was also available on the Electoral Commission’s website. Voter Location Slips were issued in order to minimise time spent by voters locating their polling stations since the country uses polling station based voters rolls where one is only allowed to vote at one designated polling station and not anywhere within the ward or constituency. The slips were distributed by the respective Parish and Sub-County Supervisors, something equivalent to a constituency and ward level in Zimbabwe. In addition there was also an SMS facility where one could get to know their voting location upon inquiring through SMS. These are good lessons for Zimbabwe to tap on given that the country has a wider mobile network coverage.

It was also interesting to learn that the Biometric Voter Verification System (BVVS) equipment in Uganda was procured from Smartmatic at an estimated cost of USh3 billion (about USD $ 1 Million) was used at all polling stations on election day. Over 30,000 machines for the 28 000 polling stations were procured. The machine identifies voters and the voting status by using either the thumbprint or a barcode on the back of the national ID [identification] or a barcode on the voter location's list that was issued two weeks before polling day. The aim of the system was to strengthen the identification of voters through biometrics so that no one voted more than once in a particular election. The use of BVVS was also seen by some observers as a good practice for fraud prevention and identity verification.

The verification kits worked in most polling stations hence quickening the verification process. They were abandoned at a few centers due to human error, not machine error, like putting wrong access codes and lack of skills to use them. In those situations they reverted to the printed voters register paper copies of the voter lists with photographs that the Presiding Officer could use to identify voters, which were available at each polling station as an alternative option in case of technology failure.

On this matter I noted the importance of ensuring that technological failures do not disenfranchise voters, and a need for contingency mechanisms in case biometric systems malfunction, or if biometric characteristics typically used to identify or verify voters become unavailable (e.g. loss of finger).

The use of BVVS is not usually the case in some countries with limited resources but rather it’s an additional mechanism. However printed voters’ registers with photographs or facial images of the voter are now being used in most countries.

Furthermore, adequate training on use of ICTs is key to the success of new technologies for elections. I realized that the late introduction of the ICTs with time constraints to pilot testing led to more mistrust of the Electoral Commission by the stakeholders as they feared technology failure. There were fears that the machines were vote rigging machines used to track the voter’s choice. Civil society and opposition groups urged the Electoral Commission to ensure there were backup machines in case of malfunctioning or power problems.

The greatest lesson for Zimbabwe is for the EMB to build trust and capacity as well enhancing transparency by engaging key stakeholders at each stage of the voter registration process. If there is no trust of the EMB by stakeholders, introducing ICTs will not improve trust levels and confidence in electoral processes. Despite the late introduction of the BVVS in Uganda, most observers noted that it worked satisfactorily on polling day and also in spite of the early warnings by the some stakeholders about the possibility of technology failure as previously experience some countries such as Kenya and Nigeria which employed similar ICTs in the past.

The other lesson I learnt is that BVR reform goes a long way to ensure that the principle of one person, one vote holds and that the machine identify the voter and check that the voter is in the register, but also ensures that the voting status is established thereby preventing duplicate and multiple voting. To a larger extent the investment on BVR paid off in these elections.

Having said that, I would reinforce that, BVR is not a silver bullet in solving all electoral issues. The inadequate voter education in Uganda left voters worried whether they required a voter’s card, a national Identity Card, voter location slip or a combination of all documents to be able to vote on election day. However, the Commission eventually clarified that its polling officials will have hard copies of the National Voters’ Registers at all polling stations as a final reference to determine who votes or doesn’t.

The Electronic Results Transmission and Dissemination System (ERTDS) was upgraded whereby the results were electronically managed right from the polling station up to when they were declared at national level. Despite this reform observers complained that the tallying of votes was not done in a transparent manner as aggregated results rather than polling stations ones were being shown. The main opposition leader Dr. Besigye alleged vote rigging and did not accept the results.

Though voting was done in a calm and peaceful environment in most parts of the country, the opposition parties complained that they faced severe restrictions from the police and law enforcement agents to freely campaign. There were also reports of intimidation of the opposition, several arrests of Dr. Besigye and some of his supporters marred the political climate. The advantage of the incumbency and the orchestrated use of state resources and public media created a skewed playing field. On election day in Kampala and strongholds of the opposition voting materials arrived late. This led to anxiety among the voters as the EMB is not perceived to be independent and lack trust from stakeholders. This is mainly because they are appointed by the President.

BVR is not a magic formula to Zimbabwe’s electoral problems. It must be complemented with other reforms to enhance the capacity and independence, trust of the Electoral Commission and accompanied by administrative, legislative, and conducive political environment in which electoral processes are implemented.

* Rindai Chipfunde Vava is the Director of the Zimbabwe Election Support Network (ZESN) and was an observer in the recently held Ugandan elections. Views expressed in this article are hers and do not represent the Observer Mission that she was under. [email][email protected][/email]

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