The Social Justice Coalition (SJC) has observed that refuse collection in informal settlements is often irregular and of very poor quality. Refuse is often left rotting for days or weeks, contributing to the spread of disease. All refuse collection for informal settlements in the City of Cape Town is outsourced to private contractors, which in our view limits accountability and recourse. In addition, the provision and maintenance of sanitation services, which are also outsourced, are either non-existent or of a poor quality. Since 19 September 2011, Ndifuna Ukwazi (NU) (a partner organisation of the SJC) has requested the Supply Chain Management (SCM) office in the City of Cape Town to provide the public with access to the Service Delivery Agreements (SDAs) that govern the provision and maintenance of sanitation services, as well as the provision of community-based refused collection services, in informal settlements. Despite sending several emails and letters, making several phone calls, and threatening legal action, we are yet to see the SDAs which by law should in any event be immediately available to the public.