City-dwellers in one of Africa’s poorest countries have faced soaring bills and mass disconnections since an international consortium, which includes the British company Biwater, was put in charge of their water supply. According to a new report from the development charity ActionAid, water privatisation in the Tanzanian city of Dar es Salaam has neglected the needs of poor people, despite the World Bank’s assurances that access to water for poor residents would be improved.